Frequently asked questions

Answers to the questions we hear most about private transfers and booking.

Choose your route on the booking platform, enter your date and flight number, and confirm. You get a fixed price up front and a confirmation with your driver details.

Yes. The price you see at booking is what you pay. It includes tolls and airport fees. Traffic or a longer route does not change it.

We track your flight in real time and adjust the pickup, so your driver is there when you actually land, not when you were scheduled to.

For airport pickups, your driver waits in the arrivals area with a name sign, then helps with your luggage and takes you to the car.

Online cancellation is available on 99% of rides. Most bookings can be cancelled quickly online.

Yes. Add child seats and any extra luggage when you book so the right vehicle and equipment are ready.

Vehicles range from sedans to vans. Enter your group size and luggage when booking and the right vehicle is matched to you.

You can pay by card online when booking. Some routes also allow cash to the driver. Your confirmation shows the options for your trip.

We operate in more than 130 countries, covering major airports, cities, and ports. Search your destination to see available routes.

Our support team is available 24/7. Use the contact page or the details in your booking confirmation.